Account Manager (IT Staffing Exp. Required)

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

Why Work Here?

“Consistently recognized as a Best & Brightest Company To Work For and committed to connecting people to opportunity!”

For almost four decades, Acro has been providing customized workforce solutions to meet the demands of its clients in a continually evolving market. As an integral part of the leadership team, the ACCOUNT MANAGER will be instrumental in leading the continued growth of the organization’s client relationship in the NEW MEXICO market. Come and join an organization that is consistently recognized among the Best & Brightest Companies to Work for in the Nation!

SUMMARY
The primary responsibility of this New Mexico based Account Manager (AM) is to increase the number of Acro contract (temporary) information technology (IT) placements and headcount at the assigned accounts mostly in Albuquerque and Santa Fe by:

  • delivering prompt, attentive, and collaborative customer service;
  • building strong, long-term relationships with customer stakeholders and managers;
  • consistently staying on top of all open job requirements and the quality and quantity of Acro’s submittals against each requirement; and
  • working closely with Acro’s recruiting organization to provide all required information and take all required actions to ensure we maximize placements at assigned accounts.

The AM shall take actions to ensure that Acro, as a team, exceeds customer expectations for service and maximizes the number of hires.

This role will focus primarily on placing IT professionals and, to a lesser extent, on Non-IT professionals at Acro’s accounts, inclusive of state government accounts.

As an added means to developing deeper relationships with client users of IT workers, it will be desirable if AM is comfortable pitching Acro’s deliverables-based IT services and projects to clients needing such services, arranging business development meetings with Acro’s IT subject-matter experts. If such IT services business is sold, AM will receive a commission for such sales, along with sales of IT placements.

AM will utilize his/her experience and/or knowledge in IT and other staffing areas to acquire, develop, or clarify client requirements and communicate such requirements and related clarifications and information to Acro’s recruiting teams to assure the best-qualified submittals.

The AM will escort candidates to and, where permitted, participate in client interviews to gain a firsthand understanding of the client’s exact needs and provide coaching and instruction to the candidates prior to and after the interview.

The AM will serve as the company’s subject matter expert on assigned accounts and provide necessary guidance to both Acro’s recruiters and clients to maximize placements and their retention throughout the assignment term.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Provide outstanding customer service that will lead to account growth.
  • Attend client meetings to gain a deeper understanding of the client’s needs in order to maximize placements within the account.
  • Troubleshoot customer service issues and follow up in a timely manner. Assist in resolving service issues and also assist in facilitating performance evaluations, wage increases, etc.
  • Review submittals and provide guidance to practice leads on how to improve candidate alignment with customer needs. This does not necessarily mean the review will happen on the front end (pre-submittal) but will serve as a method to enhance Acro’s recruiting production at assigned accounts.
  • Obtain relevant information from the client to more thoroughly screen for fit via client meetings, emails, and telephone calls and provide said information to the recruiting team.
  • Develop a thorough understanding of client metrics and ensure Acro meets metrics in such a manner that Acro is performing in the top echelon of suppliers.
  • Prepare and present to Acro’s management the analysis of our fulfillment activity and metrics on a monthly basis and as required.
  • Have a thorough understanding at all times of all open positions at the assigned accounts, the number and quality of submittals Acro has submitted for each position, and the status of each submittal and position.
  • Regularly submit recommendations to improve Acro’s placement rates at assigned accounts and take initiative wherever appropriate to implement such recommendations after approval.
  • Build relationships with Acro’s temporary workers at assigned accounts and utilize them to meet with hiring managers/decision-makers such that Acro can get “heads up” leads on upcoming temporary labor requirements as well as SOW projects.
  • Assist in selling the services of other Acro divisions including outsourcing and consulting projects.
  • Document all sales activities in Microsoft Dynamics and submit required reports to Acro management. Participate in the development of the annual business and goal planning process.
  • Work on special projects (i.e.: job fairs, internal teams, etc.). Work closely with other departments and as a team member when required.
  • Other duties as assigned.

REQUIRED QUALIFICATIONS

Education

  • A Bachelor’s degree or additional years of experience may serve in place of a degree.

Experience

  • At least 5 years of experience in the staffing industry.
  • At least 3 years in a client-facing role as a recruiter, client service representative, client relationship manager, or an account manager in the staffing industry.
  • Experience should include selling and placing primarily information technology (IT) workers.
  • Experience selling IT service in addition to IT staffing is desirable.
  • Prior experience selling to the State of New Mexico.

Skills

  • Demonstrated proficiency in the use of Microsoft Office (including Word, Excel, PowerPoint& Outlook)
  • Ability to effectively develop good relationships.
  • Ability to respond effectively to employees, clients, and colleagues with excellent customer service skills to produce positive outcomes.
  • Excellent written and verbal communication skills.
  • Ability to remain confidential in all phases of the hiring process and throughout the duration of work assignments and maintain a professional appearance and attitude.
  • Ability to create reports for client review, multi-tasking, and exceptional communication skills to any level of employee within the client or associate vendor network.
  • Negotiation skills are an important aspect of this position.

PHYSICAL DEMANDS

  • Frequently sits, walks, and stands.
  • May be required to occasionally lift up to 50 pounds (box of copier paper).

WORK ENVIRONMENT

  • Must be willing to make regular weekly/daily visits to meet clients in Albuquerque and Santa Fe.
  • Must be willing to travel to meet assigned clients outside New Mexico.
  • While performing the duties of this job, the employee will work in an office environment.
  • The noise level in the work area is usually low.

Acro values diversity in our workforce and is an Affirmative Action & Equal Opportunity, Employer. Acro is also committed to hiring veterans and offers sponsorship opportunities.

Acro Service Corp

About Acro Service Corp:

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, RPO, VMS (and more), Acro operates across the United States, Mexico, Canada, Europe, and Asia from over 30 locations. Acro provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com


SUMMARY

The Accounts Receivable Coordinator is responsible for processing billing, collecting invoices and posting cash to accounts receivable.

DUTIES & RESPONSIBILITIES

  • Prepare Invoices – must prepare and deliver invoices according to client specific requirements. Invoices must be prepared professionally and in a timely manner.
  • Collecting on Invoices– must constantly review accounts receivable ageing and make calls to clients to collect on past due invoices. Dunn & Bradstreet must be monitored on a regular basis for signs of financial instability at a client.
  • Posting Cash to Accounts Receivable–must process payments from client in the Accounts Receivable system.
  • Process payments to subcontractors.
  • Other duties as needed.

REQUIRED QUALIFICATIONS

Education

  • Associates Degree in Accounting or Related,
  • Preferred; Bachelor’s Degree in Accounting, Finance, or related

Experience

  • A minimum of at least Two (2) years experience working with Accounts Receivable.

Skills

  • Excellent in Microsoft Word and Microsoft Excel.
  • Superior written and verbal communication skills.
  • Must be able to develop good relationship and deal effectively with client’s Accounts Payable department.
  • Ability to present information and respond to questions from customers.

DESIRED QUALIFICATIONS

Education

  • Bachelor’s degree in Accounting, Finance or related

Experience

  • Prior experience working in the staffing industry or service related industries.

Skills

  • Proficiency in PowerPoint

PHYSICAL DEMANDS

  • Frequently sits, walks, and stands.
  • May be required to occasionally lift up to 15 pounds.

WORK ENVIRONMENT

  • While performing the duties of this job, the employee will work in an office environment.
  • The noise level in the work area is usually low.

Acro is an Equal Opportunity Employer (EOE) and offers any job opportunity to any qualified candidate without regard to age, race, gender, national origin, physical appearance, sexual orientation, etc.

Business Development Manager (Staffing)- REMOTE

$70,000 to $80,000 Annually

401K, Dental, Life, Medical, Vision

Employment Type: Full Time

SUMMARY

The BDM will lead efforts to sell company offered services (Staffing, Master Vendor MSP, VMS, etc.) to new and existing accounts to ultimately generate revenue for the business. The BDM will network, make connections, build new relationships, pursue new opportunities while maintaining current relationships with current accounts. The BDM will possess exceptional communication skills and strategic thinking to raise the level of customer and consultant satisfaction with Acro.

DUTIES & RESPONSIBILITIES

  • Contact new prospective users within new and/or current accounts to convince them of the benefits of using Acro’s services. Facilitate the creation of Acro’s marketing collateral and proposals to prospective clients. Quote prices and persuade customers to increase billing rates where appropriate. Contact current customers on a regular basis to acquire an accurate understanding of their expectations from Acro and communicate those expectations to the appropriate Acro team member.
  • Facilitate the strengthening of Acro’s current relationships with customers as part of the Account Service Team by delivering outstanding customer service.
  • Take action to ensure that Acro, as a team, exceeds customer expectations.
  • Troubleshoot customer service issues and follow up in a timely manner. Assist in resolving consultant service issues and also assist in facilitating performance evaluations, wage increases, etc.
  • Assist in selling the services of other Acro divisions including the sale of outsourcing and consulting projects.
  • Document all sales activities in the appropriate database and submit required reports to Acro management. Participate in the development of the annual business and goal planning process.
  • Work on special projects (i.e.: job fairs, internal teams, etc.). Work closely with other departments and as a team member when required.
  • Adhere to company policies and procedures.
  • Other duties as assigned.

REQUIRED QUALIFICATIONS

Education

  • Bachelors degree or equivalent experience

Experience

  • 3-5 years of staffing industry experience in a sales role selling staffing, MSP master vendor programs (different than selling into an existing MSP), and/or VMS programs.
  • Experience working with a centralized recruitment model, including offshore preferred.

Skills

  • Ability to effectively communicate, which includes listening and understanding, as well as conveying ideas and opinions in writing.
  • Able to handle conflict well.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to provide guidance to contract employees and clients regarding employment, staffing, project management decisions.
  • Proficient computer skills; Microsoft Office

DESIRED QUALIFICATIONS

Experience

  • Prior experience as an Account Manager, Recruiter, or Staffing Specialist

PHYSICAL DEMANDS

  • Frequently sits, walks, and stands.
  • May be required to occasionally lift up to 15 pounds.

WORK ENVIRONMENT

  • While performing the duties of this job, the employee will work in an office environment.
  • The noise level in the work area is usually low.
  • Travel (up to 15%)

Acro values diversity in our workforce and is an Affirmative Action & Equal Opportunity Employer. Acro is also committed to hiring veterans and offers sponsorship opportunities.

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